Terms & policies

Orders are dispatched from our studio to the destination confirmed at checkout. Delivery timing and shipping cost are quoted by our team before payment is taken.

Every parcel is packed in a protective pouch or a lined gift box, depending on the piece. Tracking details are shared once the parcel leaves the studio.

Customs duties or import taxes charged by the destination country are the responsibility of the buyer. If a parcel is returned to us because duties were not paid, we will contact you to arrange a reshipment.

Unworn pieces in their original packaging can be returned within 14 days of delivery. Earrings are excluded for hygiene reasons unless they arrived damaged.

To start a return, message us with your order number and the reason. We confirm the return address and the next steps by email.

Return shipping is paid by the buyer unless the piece arrived damaged or incorrect. Refunds are issued once the piece is received and inspected.

When you place an order or send a message, we collect the details you provide: name, email, phone or WhatsApp number, shipping address and order contents. These details are used only to fulfil your order and reply to your message.

Order summaries are stored in the browser that placed them, so you can revisit the confirmation page. Our team keeps order records for as long as needed for fulfilment, returns and accounting.

We do not sell your details. We share the minimum information required with the delivery service used for your parcel. You can ask us to delete your details by contacting the studio.

All prices are shown in USD. Product photography is taken in natural light; slight differences in colour and finish can occur between screens and the physical piece.

Placing an order creates a request, not a completed sale. The sale is confirmed once our team has contacted you, availability is checked and payment is agreed.

We may decline or cancel an order if a piece becomes unavailable or if the delivery address cannot be served. In that case you are contacted before any payment is arranged.