Talk to the studio.
We answer questions about sizing, materials, delivery and orders in progress. Messages sent through the form reach a team member, not an automated inbox.
service@ruyigo.vip
Scan the code with your phone camera to open a chat with the studio.
Email reaches us directly; WhatsApp works best for quick photos and sizing questions. Response times vary by time zone.
How long does delivery take?+−
Delivery windows depend on the destination and the carrier. Our team confirms the estimate for your address by email or WhatsApp before payment.
Can I return a piece?+−
Unworn pieces can be returned under the published returns policy. Write to us with your order number and we will walk you through the steps.
How do I choose a ring or chain size?+−
Each listing shows the measurements. If you are between sizes, message us with the measurement you have and we will suggest the closest option.